RETURN & REFUND POLICY
Last updated: [Insert Date]
Thank you for shopping with PleasurePlay. We want you to be completely satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled.
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1. Returns Eligibility
You may request a return if:
- The item you received is damaged or defective
- You received the wrong product
- The item is unused, in its original packaging, and in resellable condition
To be eligible for a return, you must contact us within **7 days** of receiving your order.
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2. Non-Returnable Items
The following items cannot be returned or refunded:
- Used or opened products
- Items damaged due to misuse
- Products purchased on clearance or sale (unless defective)
- Gift cards and digital products
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3. How to Request a Return
To start a return, please contact us at:
Email: support@pleasureplay.com
Include the following details in your message:
- Order number
- Reason for return
- Photos (if the item is damaged or incorrect)
Our support team will review your request and guide you through the next steps.
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4. Return Shipping
- If the return is due to our mistake (wrong or defective item), we will cover the return shipping cost.
- If the return is due to customer preference, the customer is responsible for return shipping fees.
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5. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Refunds usually take **5–10 business days** to appear, depending on your bank or payment provider
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6. Exchanges
If you received a defective or incorrect item and would like an exchange instead of a refund, we will gladly replace it at no extra cost.
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7. Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account again
- Then contact your credit card company or payment provider
- If you still have not received your refund, please contact us at support@pleasureplay.com
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8. Cancellations
Orders can only be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process.
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9. Changes to This Policy
We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated date.
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10. Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Email: support@pleasureplay.com
Phone: +880-XXXX-XXXXXX
Address: Dhaka, Bangladesh
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Thank you for shopping with PleasurePlay.
Your satisfaction is our top priority.