SHIPPING POLICY
Last updated: [Insert Date]
Thank you for shopping with PleasurePlay. This Shipping Policy explains how we process and deliver your orders.
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1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We appreciate your patience.
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2. Shipping Locations
We currently ship to:
- Bangladesh
- International shipping (selected countries)
If your location is not listed, please contact us before placing your order.
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3. Shipping Methods & Delivery Time
Delivery times may vary depending on your location and the shipping method selected at checkout.
Estimated delivery times:
- Inside Bangladesh: 2–5 business days
- International orders: 7–14 business days
Please note: Delivery times are estimates and not guaranteed.
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4. Shipping Charges
Shipping fees are calculated at checkout based on:
- Your delivery location
- Package weight and size
- Selected shipping method
Occasionally, we may offer free shipping promotions.
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5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (if available).
You can use this number to track your shipment online.
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6. Customs, Duties & Taxes
For international orders, PleasurePlay is not responsible for any customs duties, taxes, or import fees that may apply.
These charges are the responsibility of the customer.
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7. Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery time, please contact us at support@pleasureplay.com and we will assist you.
PleasurePlay is not responsible for delays caused by:
- Courier service issues
- Customs clearance
- Natural disasters or strikes
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8. Incorrect Address
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping charges may apply.
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9. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged product and packaging
We will review the issue and arrange a replacement or refund where applicable.
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10. Contact Us
If you have any questions about this Shipping Policy, please contact us:
Email: support@pleasureplay.com
Phone: +880-XXXX-XXXXXX
Address: Dhaka, Bangladesh
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Thank you for choosing PleasurePlay.
We’re happy to serve you!